CRI Middleware Online Store User Agreement

This user agreement (Agreement) defines the conditions for using the online store (Service) provided by CRI Middleware Co., Ltd. (Company). Registered users (Customer) should agree to the Agreement before using the Service.

Article 1 (Scope)

  1. The Agreement applies to any relationship between the Customer and the Company concerning use of the Service.
  2. In regard to the Service, the Company may apply other regulations (Separate Provisions), such as rules for use, in addition to the Agreement. Separate Provisions constitute a part of this Agreement regardless of their name.
  3. If the Agreement conflicts with the Separate Provisions, the regulations of the Separate Provisions will prevail.

Article 2 (Precautions for Use)

  1. The Customer has the responsibility for managing the information (Registration Information), including e-mail addresses, passwords, and credit card information, registered by the Customer to use the Service.
  2. The Company assumes no liability for any disadvantages or damages suffered by the Customer due to inaccuracies or fabrications in the Registration Information.
  3. The Customer may not transfer or loan Registration Information to a third party or share it with a third party. If a user logs in using the combination of e-mail address and password matching the Registration Information, that user will be considered to be the Customer who registered the e-mail address.
  4. The Company shall not be liable for any damages caused by the use of the Registration Information by a third party, unless there has been willful or gross negligence on the part of the Company.
  5. Customers can use the Service within the scope specified by the Company depending on conditions such as age and usage environment.
  6. Customers are responsible for the communication charges associated with the use of the Service.
  7. An email may be sent to registered email addresses as notification of operational matters or as a part of the function of the Service.

Article 3 (Usage)

  1. User registration is required to use the Service.
  2. Products and other content (Content) provided by the Service include subscription software.
  3. Registered Information can be confirmed and modified and license keys for purchased Content can be downloaded or re-downloaded from "My Page" in the Service.
  4. Inquiries should be sent through the Company website. Company staff will reply by email as soon as possible.

Article 4 (Rejection of User Registration)

  1. The Company may reject a user registration in the following cases.
    • When there are false entries, errors, or omissions in the user registration
    • When the applicant has been in violation of the Agreement
    • When the Customer is a minor, a person under curatorship, or an adult ward and has not obtained the consent of a legal representative, guardian, or adult guardian at the time of user registration.
    • When a problem in the execution of business or a technical problem is encountered by the Company
    • When Company judges the user registration to be inappropriate for other reasons
  2. The cost of Content purchased by the user registration applicant and other obligations shall be borne by the user registration applicant until the Company decides to reject the user registration in accordance with the preceding paragraph.
  3. Even if the user registration is rejected, the Company shall not disclose the reason to the user registration applicant.

Article 5 (Usage Restrictions and Registration Cancellation)

  1. The Company may limit Customer use of all or part of the Service or cancel the registration without prior notice in the following cases.
    • When there is a violation of the provisions of the Agreement
    • When any case in paragraph 1 of the preceding article is determined
    • When the credit card given by the Customer as a payment method is suspended
    • When defaulting on payment such as fees
    • When there is a petition for bankruptcy, civil rehabilitation, corporate reorganization, or special liquidation
    • When the Company does not receive a response to a communication after a designated time
    • When the Service has not been used for a designated time since the last use
    • When the Company judges that the use of the Service is inappropriate for other reasons
  2. The Company shall not be liable for any damages caused to the Customer due to the actions of the Company based on this article.

Article 6 (Unsubscribing)

Customers can unsubscribe from the Service by following the specified unsubscribe procedure. However, even after unsubscribing, the provisions of the Agreement apply to contracts, such as purchase of Content, that occurred before unsubscribing.

Article 7 (Prohibited Matters)

The Customer shall not perform the following while using the Service.

  • Acts that violate laws and regulations or public morals
  • Criminal acts
  • Acts that infringe on copyrights, trademark rights, or other intellectual property rights included in the Service
  • Acts that damage or interfere with the functions of the Company server or network
  • Commercial use of information obtained by the Service
  • Acts that may interfere with the operation of the Company Service
  • Unauthorized access or attempts at unauthorized access
  • Acts of collecting or accumulating personal information about other customers
  • Acts of pretending to be another customer
  • Acts in connection with the Company Service that directly or indirectly provide benefits to antisocial forces
  • Other acts that the Company deems inappropriate

Article 8 (Intellectual Property Rights)

Content copyrights and other intellectual property rights are assigned to the Company and legitimate right holders such as content providers, and the Customer shall not copy, reprint, modify, or otherwise use these without permission.

Article 9 (Suspension of Provision of the Service, etc.)

  1. If the Company has determined that any of the following cases has occurred, the Company may suspend or interrupt the provision of all or part of the Service without notifying the Customer in advance.
    • When performing maintenance or inspection, or updating the computer system related to the Service
    • When provision of the Service becomes difficult due to force majeure, such as earthquakes, lightning strikes, fires, power outages, or natural disasters
    • When computer systems or communication lines are stopped due to an accident
    • When the Company judges that provision of the Service is difficult for other reasons
  2. The Company shall not be liable for any disadvantage or damage suffered by the Customer or a third party due to the suspension or interruption of the provision of the Service, regardless of the reason.

Article 10 (Disclaimers and Denial of Warranty)

  1. The Company does not guarantee that the Service is free from actual or legal defects (including stability, reliability, accuracy, completeness, effectiveness, suitability for specific purposes, defects regarding security, errors and bugs, and infringement of rights).
  2. The Company shall not be liable for any damage caused to the Customer by the Service. However, if a contract between the Company and the Customer regarding the Service (including the Agreement) is a consumer contract stipulated in the Consumer Contract Law, this disclaimer does not apply, but even in this case, the Company shall not be liable for the damages, of damages caused to the Customer because of default or illegal actions due to negligence (excluding gross negligence) by the Company, caused by special circumstances (including cases in which the Company or Customer foresaw or could foresee the occurrence of the damages).
  3. The Company shall not be liable for any transactions, communications, or disputes that occur between the Customer and other customers or third parties regarding the Service.

Article 11 (Changes in Content of the Service, etc.)

The Company reserves the right to modify the contents of the Service or discontinue provision of the Service without notifying the Customer and shall not be liable for any damage caused to the Customer as a result.

Article 12 (Change of Terms of Service)

The Company reserves the right to modify the Agreement at any time without notifying the Customer if deemed necessary. If the Customer starts using the Service after the Agreement has been modified, the Customer is considered to have agreed to the modified Agreement.

Article 13 (Handling of Personal Information)

The Company will handle personal information acquired through use of the Service in accordance with the "Privacy Policy" of the Company.

Article 14 (Notice)

Notifications between the Customer and the Company shall be made by the method specified by the Company. The Company treats customer contact information based on the Registration Information of the Customer to be valid. Notifications are sent to that customer contact and are treated as being received by the Customer at the time of the transmission.

Article 15 (Governing Law and Jurisdiction)

  1. The Agreement is in compliance with Japanese law and shall be interpreted in accordance with Japanese law. The provisions of the United Nations Convention on Contracts for the International Sale of Goods shall be excluded in regard to the Service.
  2. The Japanese edition is original document for this Agreement and Japanese text shall prevail over any translation thereof.
  3. The Tokyo District Court shall have exclusive jurisdiction over disputes regarding the Service.

Last Revised: December 1, 2021

March 22, 2019